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Your profile belongs to you, not to one Agency. Your name and your sign-in email are the same in every Agency you belong to. Open it from “Your account › Profile”.
1

Change your name

Type your name under Name and select anywhere outside the field. Ascern saves it and shows “Name saved”.
2

Change your sign-in email

Under Email, type the new address and select “Change email”. Ascern sends a link to your current address and another to the new one. Open both links. Until you do, keep signing in with your current address.
3

Sign in with the new address

After you open the second link, Ascern signs you out on every device. Sign in again with your new address. Your Agencies, roles, records and history stay as they were.

When the email doesn’t change

  • “Another Ascern account uses that email.” Choose a different address. Ascern never merges two accounts.
  • “Sign in again to change your email.” A change needs a sign-in from the last 24 hours, with your authenticator code if you use one. Select “Sign in again”, then try once more.
  • “Ascern has sent too many emails for now.” Wait an hour and try again.
  • “You lost access to your current address.” Ask Ascern support. Your Agency’s Admin can’t change another person’s sign-in email.
Changing your sign-in email doesn’t change the Google or Microsoft account you connected for mail and calendar. See Connect Gmail. Your role in the Agency shows under Role. An Owner or Admin changes it in Settings › Members.