> ## Documentation Index > Fetch the complete documentation index at: https://docs.ascern.io/llms.txt > Use this file to discover all available pages before exploring further. # How to import contacts > Bring your client contacts in from a spreadsheet. Import your client contacts from a CSV or Excel file. Each person needs a name, and a company or a work email. On **Contacts**, select **Import** › **Import CSV** (in **⋯** from 20 contacts), or drop the file on the page. The first step of Import contacts: one drop zone, the file limits in one line, and the Paste from a spreadsheet instead and Download template links

The first step of Import contacts: one drop zone, the file limits in one line, and the Paste from a spreadsheet instead and Download template links

Drop the file or select **Browse files**, then choose the row that holds the column names. **Download template** gives Hire's columns. Which row holds the column names, with Row 1 chosen above two pasted rows

Which row holds the column names, with Row 1 chosen above two pasted rows

Check each column's Hire field. Sensitive columns show **Left out: sensitive data** and never import. The column mapping for a contacts file, with CCCD and Date of birth marked Left out: sensitive data

The column mapping for a contacts file, with CCCD and Date of birth marked Left out: sensitive data

Select **Preview**. Each row says **New**, **Fill**, **Skip** or **Problem**. Then select **Import N contacts**. The import preview: 2 new, each row with its result, and Import 2 contacts

The import preview: 2 new, each row with its result, and Import 2 contacts

## How Hire matches | Record | Matched by | When nothing matches | | - | - | - | | Person | Email, phone or LinkedIn. Never by name alone | A new Contact | | Company | Website, then name, without its legal form | A new Company. A work email's domain becomes its website | One file holds up to 1,000 rows and 1 MB. For several files, [import with Flo](/guides/how-to/import-with-flo). ## If something looks wrong * **"Add the company".** Give the row a Company column or a work email. Gmail and Outlook addresses never name a company. * **A row is refused.** Its email is a colleague's or on your agency's email domains. * **A row has no name.** Select **Use names from mail** to fill it from your mail. * **Wrong import.** Select **Undo import** within 14 days. * **"Not added, possible match" or "looks like".** The person may be someone you have: the same name, a nickname, or the same address with a +tag. Add them by hand if they're someone else. * **"is a shared inbox, not a person".** An address like careers@, hr@, info@ or noreply@ is a team's inbox. Import the people who read it instead. This documentation is built and hosted on [Mintlify](https://mintlify.com), a developer documentation platform.