> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ascern.io/llms.txt
> Use this file to discover all available pages before exploring further.

# Edit your profile

> Change the name every Agency shows for you, and the email you sign in with.

Your profile belongs to you, not to one Agency. Your name and your sign-in email are the same in every Agency you belong to. Open it from "Your account › Profile".

**1. Change your name**

Type your name under **Name** and select anywhere outside the field. Ascern saves it and shows "Name saved".

**2. Change your sign-in email**

Under **Email**, type the new address and select "Change email". Ascern sends a link to your current address and another to the new one. Open both links. Until you do, keep signing in with your current address.

**3. Sign in with the new address**

After you open the second link, Ascern signs you out on every device. Sign in again with your new address. Your Agencies, roles, records and history stay as they were.

## When the email doesn't change

* "Another Ascern account uses that email." Choose a different address. Ascern never merges two accounts.
* "Sign in again to change your email." A change needs a sign-in from the last 24 hours, with your authenticator code if you use one. Select "Sign in again", then try once more.
* "Ascern has sent too many emails for now." Wait an hour and try again.
* "You lost access to your current address." Ask Ascern support. Your Agency's Admin can't change another person's sign-in email.

Changing your sign-in email doesn't change the Google or Microsoft account you connected for mail and calendar. See [Connect Gmail](https://docs.ascern.io/guides/how-to/connect-gmail.md).

Your role in the Agency shows under **Role**. An Owner or Admin changes it in **Settings › Members**.


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