> ## Documentation Index
> Fetch the complete documentation index at: https://docs.ascern.io/llms.txt
> Use this file to discover all available pages before exploring further.
# What Flo knows
> How Flo remembers your corrections and how your agency works, how it tidies them each night, and how to change or delete them.
Flo learns how your agency works from the team. When you correct Flo, decline one of its changes with a reason, or tell it how you work, Flo remembers it and uses it next time. Each night Flo tidies what it knows. You see all of it in **Settings › What Flo knows**, and you can change or delete any of it.
What Flo remembers changes its judgment: which value to fill, which column to pick, how to word a draft. It never changes what Flo may do. Approvals, roles and who can see what stay the same.
## What Flo remembers
| You | Flo remembers | For |
| - | - | - |
| Change a value Flo set on a Company or a Job in the last 7 days | "Tri changed Fee on Shopee Data Engineer from 20% to 18% after Flo set it." | The Company, so it holds on its other Jobs |
| Decline a change Flo proposed and say why | "Tri declined "Move Minh Vo to Interview": the client has not answered yet" | The Job, or the Company, the change was about |
| Tell Flo how you work: "Remember Shopee wants CVs as PDF" | "Shopee wants CVs as PDF". Flo says what it will remember, with **Undo** | The Company or Job you name or have open, the whole agency, or only you |
| Tell Flo how you write: "I sign off 'Thanks, Tri'" | "I sign off 'Thanks, Tri'". Your reply drafts follow it | Only you |
Only what you say or do teaches Flo. Text in a file, an email, a transcript or a web page never does, even when it says "remember". A change to a Candidate's or a Contact's own details isn't a memory: their record already holds it.
## What Flo never remembers
Flo never remembers, filters or ranks by age, sex or gender, gender identity, sexual orientation, pregnancy, marital status, family or caregiving, race, ethnicity or colour, nationality, religion, political view, disability or health, genetic information or union activity. Choosing people on those grounds is unlawful discrimination in hiring in Vietnam, Singapore, the US and the EU. Ask for "men under 35" and Flo says so in one sentence and offers the lawful part, such as years of experience.
Genuine job requirements are fine: a work permit, a licence, a location, a language the job uses, years of experience. "Shopee needs a valid Vietnamese work permit" is remembered.
## When Flo uses a memory
Each time you ask Flo something, it reads what applies to the page you're on: what you told it, the agency's, and the Company's and the Job's when one is open. When it follows one, it says so: "Fee 18%: Tri's correction on 15 Oct".
A memory about only you is yours alone. Nobody else sees it, and Flo uses it only in your chats.
## How Flo tidies what it knows
Each night Flo goes over what it learned:
* It merges notes that say the same thing into one.
* When two disagree, it keeps the newer one and the older one goes, with the reason.
* When three or more Companies or Jobs show the same habit, such as "send CVs before 10am", it makes one note for the whole agency.
* It retires notes that no longer hold: a Company or Job that was archived, a Job filled or lost 90 days ago, and anything Flo hasn't used for 180 days. It keeps the 500 it used most recently.
Retired notes are deleted 30 days later.
## Change or delete a memory
1. Open **Settings › What Flo knows**.
2. Pick **All**, **Agency**, **Companies**, **Jobs** or **Mine**.
3. Select **Edit** to change a note's words, or **Delete** to remove it. A deleted note is gone at once, with its history.
You can change your own notes and the ones you made. Owners and Admins can change the agency's, a Company's and a Job's, and a Job's owner can change that Job's.
You can also ask Flo: "Forget that Shopee wants PDFs."
## The dream log
Under the memories, **Dream log** shows each night Flo tidied, with what it merged, kept, linked, made agency-wide and retired, and why. It keeps 90 days.
## Turn learning off
Owners and Admins turn **Flo learns from the team** off at the top of the page. Flo then stops remembering. What it already knows stays until you delete it.
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